Psych Garden fees and payment policies
This document is intended to provide clear and comprehensive information outlining Psych Garden’s fees and policies around payment for services rendered. Please review this document closely and bring any questions or concerns to either our Office Administrator prior to your Initial Evaluation and/or your Therapist.
IMPORTANT: Patients wanting medication management at Psych Garden are required to be in regular therapy with one of the clinic’s therapists. The consistency of these appointments is based on what makes best clinical sense.
The Initial Evaluation is generally performed by a Therapist. When medications are needed, recommended, or the psychiatric input is warranted for a fuller perspective, an Initial Psychiatric Evaluation will be scheduled.
Psych Garden and its providers are “fee for service providers.” This means we do not accept insurance or submit claims on behalf of our patients. Through your Patient Portal, you will receive a monthly Superbill, which is a breakdown of services rendered that you can submit to your insurance company to possibly obtain partial or full reimbursement. However, every carrier is different – If your ability to receive services at Psych Garden is contingent on insurance reimbursement, please contact your insurance provider to verify benefits prior to any appointments.
We require an active credit card on file at all times for payment of services. Payment is processed each week for the previous week’s appointments. On occasion payment may be processed earlier or later due to staff scheduling, holidays or end of month. You can update your payment information on the Patient Portal or by calling our Office Administrator and providing them with the necessary information.
In the case of overdue accounts, we will make every effort to reach you and/or your guarantor prior to the balance reaching $1,000. When an overdue balance reaches $1,000, treatment may be paused until the overdue balance has been paid. When multiple attempts at outreach fail, a final letter outlining outreach attempts made and final date for collection is sent to the email and home addresses we have on file. When the final date for collection is reached without resolution, your account will be sent to our collection agency for follow-up. Sending an account to collections can have a negative impact on one’s credit report.
If services are being paid for by someone other than the patient, the payor/ guarantor is allowed by law, to receive and discuss information related to billing, including appointment dates or any information necessary to submit claims to insurance. Monthly billing statements are sent to patient portals. The patient is able to login to their portal and download statements to be used and shared with the guarantor. This statement will include the patient’s diagnosis and all services received, including “No Show” appointments.
Cancellation & no show policy:
Cancellations with less than 48 business hours’ notice, or No Show appointments will be billed at the full session fee unless:
1. We can fill your appointment with another client. We will make every effort to fill the time, and if we are able to, you will not be charged.
2. Inclement weather prevents you and/or your provider from making it to the office safely. If this happens, a video or phone session will be scheduled if possible.
By signing below you are indicating that you have read and understand the above fees and payment policies for Psych Garden and our clinicians. Your signature below is an acknowledgement and agreement to adhere to the above policies.
Patient Name (Printed)
Signature of Patient or Guarantor/Representative